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Customer Success Manager Job, Pretoria, Waverley

Location: Pretoria, Waverley
Type: Permanent
Reference: #22618
Company: Recruitment

A fast-paced and growing data and device delivery specialist in Joburg is looking for an intelligent, committed and self-driven Customer Success Manager to join their team. Your primary role will be to manage customer relationships and day-to-day customer operational and support requirements to ensure an exceptional customer service experience. You will also assist in the preparation and shipping of customer orders as well as technical support to customers for system-related support questions. You must have relevant experience in a similar role, a strong problem-solver with technical abilities, and a passion for all things technology. If you consider yourself a compulsive value-add who is a go-getter and able to perform under pressure as a good team player, then apply now.

Functions:

  • Customer relationship management/customer service. Analyze and understand operational performance, manage relationships at multiple levels within an organization, troubleshoot issues, and ensure the business meets the performance and service levels expected by customers.
  • Ensure customer SLAs are met.
  • Order preparation.
  • Reports.
  • Troubleshooting and technical issues.

Terms:

  • Comfortable in a fast-paced, growing entrepreneurial environment managing multiple activities simultaneously.
  • It is important to be a good problem solver with technical abilities and a love of technology.
  • Excellent interpersonal skills.
  • Excellent verbal and written communication (English).
  • Problem solving.
  • Aptitude for technology and online systems.
  • Computer skill.
  • Open to learning new things.
  • Driving license and vehicle.
  • Microsoft competence.

Although we would love to respond to every application, if you are not contacted for this position within 10 business days, please consider your application unsuccessful.

Comments:

When applying for a job, make sure you meet the minimum job requirements. Only South African citizens will be considered for this role. If you are not at the stated location of any of the jobs, please note your relocation plans in all job applications and correspondence. Please email a word copy of your CV to target=”_blank and mention the reference numbers of the works. We have a job listing on http://www.datafin.com. Datafin IT Recruitment – Jobs in Cape Town.

Posted Aug 12 11:34, Closing date Sep 11